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Account & Registration
No, creating an account at Caswino is completely free — no registration fees or charges. You only need to deposit if you want to play.
You'll need to provide your full name, mobile number, active email address, date of birth, username, and password. National ID details will also be required later for KYC verification.
No. Only one account is permitted per person. Creating multiple accounts will result in all accounts being permanently closed and any balance may be forfeited.
Yes. After registration, a verification link will be sent to your email. Click the link to complete email verification. Deposits and withdrawals will not be available until your email is verified.
KYC (Know Your Customer) is the identity verification process. It is completed by submitting a photo of your national ID or passport. KYC is mandatory for security purposes and must be done before making a withdrawal.
Email support@caswino.fun to request account closure. Once your identity is verified, your account will be closed. Please withdraw any remaining balance beforehand.
Deposits & Withdrawals
Caswino supports deposits via Mobile Pay, Nagad, Rocket, and other popular mobile banking methods. Bank transfers and cryptocurrency are also accepted.
The minimum deposit depends on your chosen payment method. For mobile banking, deposits typically start from 500 BDT. Visit the payments page for full details.
Mobile banking withdrawals are typically processed within 1–24 hours. Bank transfers may take 1–3 business days. Withdrawals will be delayed if KYC verification has not been completed.
Wait 15–30 minutes first. If the funds still haven't arrived, contact support@caswino.fun with a screenshot of the payment and your transaction ID.
Caswino does not charge any fees for withdrawals. However, your payment provider may apply their own fees. Check the payments page for details.
Bonuses & Promotions
After registering and verifying your email, make your first deposit and the welcome bonus will be credited to your account automatically. Check the promotions page for bonus amounts and terms.
Wagering requirement means you must wager the bonus amount a set number of times before withdrawing. For example, a 30x wagering requirement on a BDT 1,000 bonus means you need to place BDT 30,000 in bets.
Most bonuses can be used on slots. Restrictions may apply for Live Casino or Sports Betting. Please read the terms and conditions for each individual bonus.
Any unused bonus will be automatically cancelled once it expires. Make sure to use your bonus within the specified timeframe. The expiry period is stated in each promotion's details.
Games & Betting
We offer slots, Live Casino (baccarat, roulette, blackjack), Sports Betting, lottery, jackpot games, and much more — with hundreds of titles from the world's top game providers.
Yes. All games use a certified Random Number Generator (RNG). Independent third parties conduct regular audits to ensure every game result is completely fair and unbiased.
Yes, all games are mobile-friendly. You can play on any modern browser on Android or iOS — no separate app download required.
You can bet on cricket, football, tennis, basketball, kabaddi, and many more sports. Live betting is available for major events including the IPL, BPL, and World Cup.
Security & Privacy
Yes. Caswino uses top-grade SSL encryption. Your personal and financial information is fully encrypted and is never shared with any third party.
Log in and go to your Account Settings page, then find the "Security" section. Enable the 2FA option there and set it up using your mobile number or an authenticator app.
Change your password immediately and log out of all active sessions. Then notify us at support@caswino.fun. Having 2FA enabled significantly reduces this risk.
Responsible Gaming
You can set daily, weekly, or monthly deposit limits in the "Responsible Gaming" section of your Account Settings. Lowering a limit takes effect immediately; increasing one requires a 24-hour waiting period.
Self-Exclusion is an option that lets you take a break from gaming for a set period. You can self-exclude for 30 days or permanently through Account Settings or by contacting Support.
Our
Responsible Gaming The page has resources from support organizations and self-help tools. If gaming is becoming a problem, don't wait — get help today.
Details
Caswino FAQ — Answers to All Your Questions
The Caswino FAQ page brings together the most frequently asked questions, all in one place for your convenience. Whether you're just getting started or navigating a withdrawal, every step of the way is covered here.
One of the first things new players want to know after joining Caswino is how easy it is to deposit and withdraw. The answer is straightforward: deposits via Mobile Pay, Nagad, and Rocket take just minutes, and withdrawals are fast once your KYC is complete.
Bonuses are a common source of questions. Find out everything about Caswino's welcome bonus and regular promotions On the promotions page Check it out. Before using any bonus, take a moment to read the wagering requirements carefully — a little time upfront saves a lot of confusion later.
Many players also ask about game fairness. Every game on Caswino is RNG-certified, meaning all outcomes are completely random and unbiased. There is no room for manipulation — this is confirmed through regular third-party audits.
Can't find your question? Type your question in the search box above. If you still can't find a solution, contact us directly support@caswino.fun— and we'll get back to you within 24 hours.
Caswino takes security seriously. With SSL encryption, 2FA protection, and regular security audits, your account and funds are fully protected at all times.
Responsible gaming is something we take very seriously. If you feel your gaming is getting out of control, please visit our Responsible Gaming page for helpful tools and information. Remember — gaming is meant to be fun, not stressful.